Refund policy

Leda Suisse Refund Policy

Last Updated: 7/11/2025

Thank you for choosing Leda Suisse. We are committed to providing the finest Swiss skincare products and want you to be completely satisfied with your purchase. If for any reason you need to request a return or refund, please read the following policy carefully.

1. Eligibility for Returns

We accept return requests for items within 14 days from the date you receive your order.

To be eligible for a return, your item must meet the following conditions:

  • The item must be new, unopened, and unused.

  • It must be in its original packaging, with all seals and labels intact.

  • You must provide a proof of purchase or order number.

For hygiene and safety reasons, we cannot accept returns on opened or used products due to personal preference or change of mind.

2. Damaged or Incorrect Items

We take great care in inspecting every order before shipment. In the unlikely event that your item arrives damaged or you have received the incorrect product, please contact us immediately within 7 days of delivery.

  • Email us at: info@ledasuisse.com

  • Subject Line: Order #[Your Order Number] - Damaged/Incorrect Item

  • In the email: Please provide a brief description of the issue and attach clear photos of the damaged or incorrect item, including its packaging.

Once we verify the issue, we will arrange for a replacement or a full refund and will cover any associated shipping costs.

3. Adverse Skin Reactions

We understand that every skin type is unique. If you experience an unexpected adverse skin reaction after using our products, please discontinue use immediately and contact our customer service team within 14 days of purchase.

We may ask you to provide:

  • Your order details.

  • A detailed description and clear photos of the reaction.

Each case will be assessed individually, and we may offer a product exchange or store credit as a resolution. Leda Suisse reserves the right to make the final decision in such cases.

4. How to Initiate a Return

  • Contact Us: To start the return process, please email us at info@ledasuisse.com with your order number and the reason for the return.

  • Await Approval: Please do not send your purchase back to us until we have approved your request. Our team will review your request and provide instructions within 1-3 business days.

  • Ship the Item: Once your return is approved, please pack the item securely and ship it to the address we provide. For returns due to personal reasons, the customer is responsible for return shipping costs. We strongly recommend using a trackable shipping service, as we cannot be held responsible for lost or damaged return shipments.

5. Refunds

Once your return is received and inspected, we will send you an email to notify you. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Non-Refundable Items

  • Any item that has been opened or used.

  • Sale or clearance items.

  • Gift cards.

  • Original shipping charges.

If you have any questions about our Refund Policy, please do not hesitate to contact us at info@ledasuisse.com or through the contact form on our website.

The Leda Suisse team reserves the right to amend this policy at any time and to make the final decision on all return and refund cases.

Leda Suisse 退款政策 

最後更新日期：2025年11月7日

感謝您選擇 Leda Suisse。我們致力於提供最優質的瑞士護膚產品，並希望您對每一次的購物體驗都感到完全滿意。若您因任何原因需要申請退貨或退款，請仔細閱讀以下政策。

1. 退貨資格 (Eligibility for Returns)

我們接受在顧客收到商品後的 14 天內提出的退貨申請。

要符合退貨資格，您的商品必須滿足以下條件：

  • 商品必須為全新、未開封、未經使用。

  • 商品必須處於其原始包裝狀態，包括所有封條和標籤均未被動過。

  • 您必須提供購買證明或訂單號碼。

基於衛生考量，任何已開封或已使用的護膚品，恕不接受因個人喜好或改變主意而提出的退貨申請。

2. 損壞或不正確的商品 (Damaged or Incorrect Items)

我們在出貨前會仔細檢查所有商品。如果您收到的商品在運送過程中損壞，或是收到了錯誤的商品，請在簽收包裹後的 7 天內，立即透過以下方式與我們聯繫：

  • 電郵至： info@ledasuisse.com

  • 郵件主旨： 訂單 #[您的訂單號碼] - 商品損壞/錯誤

  • 郵件內容： 請簡單描述問題，並附上清晰的照片作為證明（包括外包裝和問題商品）。

確認情況後，我們將會為您安排換貨或全額退款，並承擔相關的運費。

3. 皮膚過敏反應 (Adverse Skin Reactions)

我們理解每個人的膚質獨一無二。如果您在使用我們的產品後出現非預期的皮膚過敏反應，請立即停止使用，並在購買後的 14 天內與我們的客戶服務團隊聯繫。

我們可能會要求您提供：

  • 訂單詳情。

  • 過敏反應的詳細描述及清晰照片。

我們將根據具體情況進行個案評估，並可能為您提供換貨或商店購物金 (Store Credit) 作為解決方案。Leda Suisse 保留對此類情況的最終決定權。

4. 退貨流程 (How to Initiate a Return)

  • 聯繫我們： 請先發送電郵至 info@ledasuisse.com 提出退貨申請，並告知您的訂單號碼及退貨原因。

  • 等待確認： 請勿在未經我們確認前回寄商品。我們的團隊將在 1-3 個工作天內審核您的申請，並透過電郵提供後續指引。

  • 寄回商品： 申請獲批後，請將商品妥善包裝，並寄回我們指定的地址。對於因個人原因退貨的情況，退貨運費需由顧客自行承擔。我們建議您使用可追蹤的物流服務，因我們無法對運送途中遺失的包裹負責。

5. 退款處理 (Refunds)

在我們收到並檢查您的退貨商品後，將會向您發送電郵通知。若退貨符合資格，您的退款將在 5-10 個工作日內，透過您原始的付款方式自動處理。請注意，退款到賬的實際時間可能因不同銀行或信用卡公司的處理速度而異。

6. 不可退款項目 (Non-Refundable Items)

  • 任何已開封或已使用的商品。

  • 特價或清倉商品 (Sale items)。

  • 禮品卡 (Gift cards)。

  • 運費。

若您對我們的退款政策有任何疑問，歡迎隨時透過電郵 info@ledasuisse.com 或我們網站上的聯絡表單與我們聯繫。

Leda Suisse 團隊保留隨時修改此政策的權利，並對所有退貨及退款申請擁有最終決定權。