Shipping policy

Shipping Policy

Last updated: 7/11/2025

Thank you for shopping at Leda Suisse. This policy outlines the details of our shipping procedures and timelines.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.

2. Domestic Shipping (Hong Kong)

We offer the following shipping options within Hong Kong:

  • Standard Shipping (SF Express): A flat rate of HK$40 will be charged for all orders.

  • Free Shipping: We offer free shipping on all domestic orders over HK$500.

The estimated delivery time after your order has been dispatched is 2-4 business days.

3. International Shipping

We offer international shipping to most countries. Shipping charges for your order will be calculated and displayed at checkout.

  • Carriers: We use carriers such as FedEx, DHL, or Hong Kong Post for international deliveries.

  • Estimated Delivery Time: Delivery times vary greatly depending on the destination, typically ranging from 7 to 21 business days.

4. Customs, Duties, and Taxes

Leda Suisse is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We are not responsible for delays due to customs.

5. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number(s). The tracking information will become active within 24-48 hours.

6. Damaged Items in Transit

If you receive your order and it is damaged in transit, please contact us immediately at info@ledasuisse.com. Please provide your order number and include a photo of the item’s condition. We will address these issues on a case-by-case basis and do our best to work towards a satisfactory solution.

7. Incorrect Shipping Address

It is the responsibility of the customer to ensure that the shipping address is entered correctly. We are unable to redirect orders once they have been dispatched. If an order is returned to us due to an incorrect address, we may charge a re-shipment fee.

If you have any further questions, please don't hesitate to contact us.

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運送政策

最後更新日期：2025年11月7日

感謝您在 Leda Suisse 購物。本政策旨在說明我們的運送流程及時間安排的詳細資訊。

1. 訂單處理時間

所有訂單在收到您的訂單確認電郵後，將於 1-3 個工作天 內處理（不包括週末及公眾假期）。當您的訂單寄出後，您將會收到另一封通知郵件。

2. 本地運送 (香港)

我們為香港境內的訂單提供以下運送選項：

  • 標準運送 (順豐速運)： 所有訂單將收取劃一運費 HK$40。

  • 免費送貨： 本地訂單凡購物滿 HK$500，即可享免費送貨服務。

訂單寄出後，預計的送達時間為 2-4 個工作天。

3. 國際運送

我們為大部分國家提供國際運送服務。您訂單的運費將在結帳時計算並顯示。

  • 快遞公司： 我們使用 FedEx、DHL 或香港郵政等承運商進行國際配送。

  • 預計送達時間： 運送時間因目的地而有很大差異，通常為 7 至 21 個工作天。

4. 海關、關稅和稅項

Leda Suisse 不會負責任何應用於您訂單的海關費用和稅項。所有在運送期間或之後產生的費用（如關稅、稅項等）均由顧客承擔。我們亦不對因海關延誤而造成的派送延遲負責。

5. 付運確認及訂單追蹤

您的訂單寄出後，您將會收到一封包含追蹤號碼的付運確認電郵。追蹤資訊將在 24-48 小時內生效。

6. 運送途中的損壞商品

如果您收到的訂單在運送過程中損壞，請立即透過電郵 info@ledasuisse.com 與我們聯繫。請提供您的訂單號碼並附上商品狀況的照片。我們將根據個別情況處理這些問題，並盡力尋求一個滿意的解決方案。

7. 不正確的送貨地址

顧客有責任確保輸入的送貨地址正確無誤。訂單一旦寄出，我們將無法更改地址。如果訂單因地址不正確而被退回，我們可能會收取重新寄送的費用。

如果您有任何其他問題，歡迎隨時與我們聯繫。

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